Brief Description

Business Process: 4.3.2.2 CC&B Manage Severance Process

Process Type: Sub-Process

Parent Process: 4.3.2 CC&B Perform Collection Activities

Sibling Processes:

•	4.3.2.1 CC&B Manage Collection Process

•	4.3.2.3a CC&B Manage Pay Plan

•	4.3.2.4a CC&B Manage Payment Arrangement

•	4.3.2.5a CC&B Manage Late Payment Charge

•	4.3.2.6 CC&B Write Off Uncollectable Receivables

•	4.3.2.7 CC&B Manage Collection Agency Referral

•	4.3.2.8 CC&B Manage Bankruptcy

•	4.3.2.9 CC&B Manage Liens

•	4.3.2.10 CC&B Manage Foreclosures

This process describes the management of Severance Processing. Severance Process takes place after collection process if collection process wasn't successful and customer still owes company money. Typical Severance Process is a set of business and system activities that require in order to sever Customer's Service Agreements. Severance activities may vary based on the type of service, customer and amount of unpaid debt.

Severance Process is created automatically (as a last Collection activity) or manually and based on the established business rules. When Severance Process is created, system automatically initiates business or system events associated with the given Severance Process (Severance Events) on the specific day. System stops severance real time if Customer's debt is relieved or partially relieved. Authorized User also can monitor and control Severance activities and manipulate with the Severance process and activities linked to the process based on business process needs.